Communication & Reminder automation

Lobbie’s confirmation and reminder system, makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized.

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Decrease no-shows and increase right-time appointments with email and text reminders.

  • Text and email patients about their virtual or in-person visit, before and after appointments, to improve patient communication
  • Reduce front desk phone time and missed calls, with “smart” text and email appointment reminders, registration prompts, and other visit related announcements
  • Create customized reminders based on your patient demographics and behavior. 
  • Patients can confirm appointments via text/email to reduce phone calls. Our customers see a 90%+ read-rate within two (2) minutes of delivery of text messages
Stay connected with patients and keep them informed and on-time with email and text outreach prompts and alerts.

Reschedule appointments via SMS

Lobbie’s automated rescheduling tools are easy to use for both patients and the front desk.

  • Take the busywork out of rescheduling
  • Reschedule any patient who cancels
  • Decrease missed appointments
  • Keep your schedules full
  • Increase patient satisfaction

Fill cancelled time slots

Fully automated workflows for sending earlier appointment offers to matching patients.

  • Recapture lost revenue
  • Increase patient satisfaction
  • Balance practitioner workloads by sending patients to less-busy practitioners
  • Bring in most valuable appointments earlier

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Manage patient satisfaction

Communicate with patients when problems arise to improve patient happiness.

  • Keep your social media review scores high
  • Respond to issues proactively with Lobbie’s easy-to-use communication tools

Simple remote
check-ins

Let your patients check in remotely to reduce front-desk workload and improve patient safety

  • Know which patients are at risk of not showing up
  • Reduce missed appointments
  • Plan out your workday based on better data flow
  • Location-Aware Check-In: Patients can check in when near the facility. Be assured that patients are near the facility when they're checking in.

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Manage patient satisfaction

Communicate with patients when problems arise to improve patient happiness.

  • Keep your social media review scores high
  • Unaddressed issues in patient experience can result in lower patient satisfaction scores. We help you systematically address issues as soon as they arise, resulting in happier patients.
  • Respond to issues proactively with Lobbie’s easy-to-use communication tools

Simple remote
check-ins

Let your patients check in remotely to reduce front-desk workload and improve patient safety

  • Know which patients are at risk of not showing up
  • Location-Aware Check-In: Patients can check in when near the facility. Be assured that patients are near the facility when they're checking in.
  • Plan out your workday based on better data flow
  • Reduce missed appointments

Full telehealth support

Lobbie supports all common teleconferencing platforms, like Zoom, Doxy.me & many more.

  • Easy to use
  • HIPAA compliant
  • Works with the telehealth setup that you’re already using

Online form completion

Allow patients to fill out forms easily and securely - Happier patients, less hassle.

  • Reduce wasted time when patients show up without their forms
  • Patients can fill out forms anywhere
  • Automated form fill reminders
  • Get rid of clipboards
  • Works on all devices - Phone, Tablet, Desktop
  • HIPAA & HL7 Compliant
  • Integrate with your EMR
  • We convert your forms to a digital format for you - for no extra charge
  • Easy for patients to use

Appointment reminders

HIPAA Compliant appointment reminders to reduce cancellations and no-shows

  • SMS or Email
  • Reduce cancellations and no-shows, increase on-time appointments
  • Set it and forget it
  • HIPAA compliant

Full telehealth support

Lobbie supports all common teleconferencing platforms, like Zoom, Doxy.me, GoToMeeting, Microsoft Teams, Skype & many more.

  • Easy to use
  • HIPAA Compliant
  • Works with the telehealth setup that you’re already using

Appointment reminders

HIPAA Compliant appointment reminders to reduce cancellations and no-shows

  • SMS or Email
  • HIPAA Compliant
  • Set it and forget it
  • Reduce cancellations and no-shows, increase on-time appointments

About Lobbie

Built for your practice

  • Our end-to-end patient on-boarding solutions improve, automate and optimize your intake process, starting before the patient’s arrival and continues after they leave.
  • Increase your registration efficiency, reduce no-shows, late arrival and patient churn using our dynamic, self scheduling, confirmation and reminder systems and our automated Open Appointment Management (OAM) features and functionality.
  • Lobbie digital forms and registration allows patients to fill out forms quickly on their preferred device, helping eliminate wait times, improve patient experience and increase financial results. We’ll build your forms for you. Fully HIPAA-compliant.
  • Eliminate redundant tasks for your patients AND staff, while improving communication and workflow, pre-, during and post appointment.
  • Integrate to your EHR, Zoom or any other system. Lobbie has HL7 / FHIR integration readiness and optional SFTP and other connections.
  • Lobbie gives you insight into how you are doing and the tools to keep your schedules full and on-time!

"

Lobbie has been great... it is incredibly user friendly, simple, and efficient! We have seen such an improvement in paperwork getting filled out and makes it much more accessible for everybody."

Charles Newsome, General Manager,

Takoma Wellness Center

"

Lobbie has not only made our intake operation faster and more efficient, it looks 100% better than any process we have had in our 8 years of existence! I highly recommend this platform.”

Tommy Costello, Office Administrator,
Empire Therapy

Starting intake by sending forms to patients or their representatives is easy as 1-2-3

How Lobbie works

Simple but powerful patient management solutions for your workflow. You can use Lobbie for just sending forms or have Lobbie handle your entire patient care cycle.

1. Send your patients your digital forms or Intake Packets manually or automatically when an appointment type is scheduled

  • Our pre-arrival digital forms and patient intake system lets your patients AND staff spend less time on scheduling and registration.
  • Our end-to-end patient on-boarding solutions improves and optimizes your waiting room, starting before the patient’s arrival and continues after they leave.
  • We will create electronic versions of all of your forms and docs. If you don't have forms, you can use our pre-made templates.
  • Forms can be put on your website or easily sent to patients via email or text. You can even use QR codes to get the right form to the right person, both in-office and remotely. The correct form or packet can also be sent automatically when using the Lobbie appointment scheduling functionality.
  • Patients confidentially and efficiently answer questions about their clinical history and health risks, at their own pace and from anywhere they choose (home, work, their car, etc), instead of rushing through forms in your office or slowing down the patient queue.
  • Increase efficiency and eliminate redundant tasks, manage appointments online, in real time, patients can even self-schedule from any device if allowed.

2. The patient gets notifications and reminders via text and/or email about required forms or scheduled appointments

  • Increase intake efficiency, reduce no-shows, late arrival, missing forms and patient churn using our dynamic confirmation and reminder systems.
  • Lobbie is optimized for mobile, desktop and tablets. Patients don't have to download anything or create an account. They love Lobbie’s simplicity!
  • Forms not completed in one sitting can be saved and finished when convenient or prompted.
  • E-Sign and Consent Management - All consent forms, disclosure, privacy notices, etc are dynamic and signed by patients electronically as often as you require (once, every six months or annually), by the patient or representative you require.
  • Patients are sent confirmation of appointment scheduling and are sent reminders as the date draws near.
  • Patients that have opted in to waiting list alerts can be messaged that an earlier appointment by type is available if another patient cancels. They can even schedule themselves with Lobbie’s self-scheduling turned on.
  • Lobbie’s confirmation and reminder system makes your patient communication and scheduling easier and more effective, while keeping your patients informed and organized pre-, during and -post their appointment.

3. Get a full up-to-date overview of all form statuses and scheduled appointment workflow

  • Pre-arrival – Expect up to 91% of patients to complete their forms before they arrive, using their smartphones or desktop computers
  • Automated Reminders - A dashboard shows you the status of every patient, their forms completion percentage, any appointment status and can even direct them to the proper treatment room as required
  • Easily export completed forms directly into PDF, Print or your PM or EHR system. Same with appointment data.
  • Do you know how your practice or facility did today? Last week or month? How many no-shows, cancellations or how many appointments started late because of patients or your clinicians? Lobbie gives you insight into how you are doing and the tools and reports to keep your schedules full and on-time!

Lobbie features

Forms

  • Fully HIPAA-Compliant
  • Patient Representative feature for pediatric use cases
  • Responsive - works on mobile, tablet and desktop devices
  • Pre-fill prior to sending to the patient
  • Post-fill editing
  • Print or export to PDF
  • Custom-built forms
  • Extensive forms library
  • Archive forms when a patient has been processed
  • Freely change due dates for patients

Patient Appointment Scheduling

  • Integrate to your EHR
  • Google / Microsoft Calendar integrations
  • Patient Self-Scheduling
  • Practitioner Availability Scheduling
  • Telehealth Scheduling

Integrations

  • Integrate to your EHR
  • SFTP file transfer between your EHR
  • HL7 / FHIR
  • Fully managed integration process - We'll do the work for you
  • Two-Directional practitioner availability monitoring

Notifications

  • Email & SMS
  • Form reminders
  • Upcoming appointment reminders
  • Notifications when a patient has completed their forms

Home Health

  • Electronic Visit Verification ( EVV )
  • Practitioner scheduling
  • Works offline
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