Blog Archive

A Simple Guide to Reducing No-Shows & Speeding Up Intake

Running a clinic means every minute matters. No-shows and slow intake aren’t just frustrating, they cost revenue, create scheduling chaos, drain staff energy and negatively impact the patient experience. The good news? With a few simple adjustments, you can remove barriers for patients and make intake smoother for everyone.

Reducing Front Desk Workload: A Guide to Smarter Intake

The front desk is the heartbeat of any clinic—yet it’s often where the workload feels heaviest. From juggling paperwork to managing patient expectations, administrative staff are stretched thin. The good news? Many of these burdens can be lightened with modern, practical solutions that benefit both patients and staff.

Why do healthcare organizations need digital forms?

Digital forms have revolutionized the way healthcare organizations manage patient intake, bringing about significant improvements in efficiency, accuracy, accessibility, integration, cost savings, patient experience, security, and environmental sustainability.

What is a good NPS score for healthcare organizations?

Net Promoter Score (NPS) is a widely accepted metric for measuring customer loyalty and satisfaction across various industries. In the context of healthcare, it serves as a tool to gauge patient experiences and satisfaction levels. The NPS scale ranges from -100 (everyone is a detractor) to 100 (everyone is a promoter), with higher scores indicating higher patient satisfaction and loyalty.

10 ways a healthcare organization can use net promoter scores to improve operations

The Net Promoter Score (NPS) is a measure of customer loyalty and satisfaction, gauged by asking customers one simple question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Customers are then categorized as Promoters (9-10), Passives (7-8), or Detractors (0-6).

Why positive Google reviews are crucial for healthcare providers

Positive Google reviews play a vital role in the success and reputation of healthcare facilities and providers in today's digital age. Online reviews have become a significant factor in the decision-making process for individuals seeking healthcare services.

Healthcare Net Promoter Score (NPS) Survey Best Practices

The Net Promoter Score (NPS) is a widely used market research metric that takes the form of a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague.

Growing Your Healthcare Business Using Net Promoter Scores (NPS)

More and more, patients are taking control of their relationship with healthcare providers and the services they offer. The COVID-19 pandemic has accelerated this trend by putting the majority of the population online and has made providers and patients familiar with various internet-based tools that help provide access and information for most aspects of healthcare workflow and interaction.

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